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After the Quality Audit: Closing the Loop on the Audit Process
by J. P. Russell, Terry Regel
Product Group: Book
Publisher: Amer Society for Quality (1996-04)
ISBN: 0873893654
EAN: 9780873893657
Binding/Media: Hardcover - 230 pages
SKU: 09120044
Condition: Very Good
DJ Condition: As issued no jacket
Comments: Hardback. Very good condition with no highlights, underlines or notes and no marks except name black out inside front cover. Issued with illustrated cover and no DJ. Cover is very good. Tight binding and crisp clean text. Very nice book.
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Editorial Reviews
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Product Description
Written for those who are charged with fixing what the auditor finds wrong in an organization, this second edition goes beyond the quality audit process to thoroughly examine how to initiate appropriate corrective or preventive actions. The book's focus is on defining problems, making sure the problems are understood, ensuring that the solutions work, and effectively managing the audit program. Thoroughly updated to reflect the changes in the ISO 9000 standards, including new chapters on customer service and auditing follow-up protocol, the new edition features a chapter on the Reason-Pain Matrix (which links audit results with organizational benefits), the survey results of hundreds of professionals, and expanded case studies. The second edition of After the Quality Audit is a powerful tool for improving your auditing techniques and offers solid advice on how to get the most out of the audit process for your company.
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